Frequently Asked Questions

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Soft Play rental is an indoor/outdoor area with play equipment made from soft materials. These activities provide a safe environment for children ages 0-4 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. 

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.  We will not set up over uneven surfaces to ensure the safety of the children playing. We have tents for rentals to ensure the play area is kept cool.    

We will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.  

Please note: Once we fully set up all equipment and your event time has started, a refund WILL NOT be issued.

There will be a refundable $100 damage fee. This is to cover any damages that may occur during your event. After your event we will check to make sure all equipment is accounted for and not damaged. We will return 48 hours after your event. 

We currently accept payments via Honeybook online payment, Cash App, Zelle .

Deposit is a $100 nonrefundable deposit. This goes toward your overall cost.  This amount will secure your date. Remainder balance is due 1 day prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.

Yes, we can set a payment schedule. Just ask us how!

Yes we do! It is $50.00 per extra hour. 

We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly.

To ensure our equipment is set up properly we do not offer pick up.

Yes, but make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.

No children over the age of 4 in the play area. No food or drinks. No sharp objects. Adult supervision at all times. No pets. No horseplay. No face paint. Keep play equipment inside play area.

We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at visionlounge16@gmail.com Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit.